B&R · Industrial PCs & Networking
B&R X20CP3385 repair
Send the B&R X20CP3385 for diagnosis and repair, or have an engineer come to the plant. Repair keeps the original industrial PC, its settings and its wiring in place.
Cost confirmed before any work starts · Warranty of 30 days to 6 months
At a glance
The B&R X20CP3385
- Manufacturer
- B&R
- Model / part number
- X20CP3385
- Category
- Industrial PCs & Networking
- Service
- Diagnosis and component-level repair, onsite or ship-in
- Warranty
- 30 days to 6 months, confirmed before work starts
B&R (now part of ABB) makes machine automation hardware: X20 and older PLC systems, Power Panel and Automation PC operator units, and ACOPOS servo drives with matching motors. It is common on packaging, printing and plastics machinery.
Common faults
What usually fails on a unit like the X20CP3385
Industrial PCs, panel PCs and machine networking hardware fail mostly in power supplies, storage, fans and displays. Repairing the original unit keeps the operating system, licences and machine software as they were.
Won't power up
A failed internal power supply or DC-DC converter, or a motherboard power fault.
Storage and boot failures
Worn-out hard disks, SSDs or CF cards. The data can sometimes be recovered and the system cloned to new storage.
Overheating and fan failure
Clogged filters and failed fans cause shutdowns and slow, unstable operation.
Display and touch faults on panel PCs
Backlight, LCD or touch screen failures, as on operator panels.
Network and interface faults
Dead Ethernet ports, fieldbus cards or serial interfaces, and failed industrial switches.
First checks
What to check before calling an engineer
Isolate and lock out the supply, and wait for stored energy to discharge, before opening anything.
Safe for plant staff
- Note any BIOS beeps, error messages or LED codes.
- Check fans and filters.
- Back up data and licences if the unit still boots.
Leave to a specialist
- Motherboard and power-supply repair.
- Cloning or recovering the system disk.
- Moving software licences to new hardware.
Getting it fixed
How to get the X20CP3385 repaired
What to send with it
- The unit with its storage fitted.
- Any interface or fieldbus cards installed.
- Details of the software it runs, and whether a disk image exists.
Onsite or ship-in
Technicians work onsite from our Hyderabad base and travel to plants across India; anything that can be removed can also be sent to MachineryFix from anywhere in the country.
Warranty. Repairs carry a warranty of 30 days to 6 months, depending on the item and the repair; the exact term is confirmed before work starts.
FAQ
X20CP3385 repair questions
Can the software on the B&R X20CP3385 be kept?+
Yes, where the storage is readable. The original disk can be imaged before any work, and the system restored onto healthy storage if the drive itself is failing.
Does the B&R X20CP3385 have to be sent in, or can an engineer come to the plant?+
Either. An engineer can diagnose it in place and repair it there or take it away, or the unit can be sent to MachineryFix from anywhere in India. The diagnosis and repair cost are confirmed before any work starts.
Is MachineryFix connected to B&R?+
No. B&R and the model name are used only to identify the equipment. MachineryFix is an independent repair service and is not affiliated with or endorsed by B&R.
Same manufacturer
Other B&R Industrial PCs & Networking
Other manufacturers
Industrial PCs & Networking from other makers
B&R and X20CP3385 are named only to identify the equipment. MachineryFix is not affiliated with or endorsed by B&R.
X20CP3385 down?
Send the fault and what the machine was doing. We'll match an engineer who works on it.